Shipping & Returns
Local Pick Up
- We are afraid that local pick up is not available at this time.
Contiguous 48 United States of America
- Orders under 5lb will have shipping rates are $9.99.
- Orders 5lb-10lb will have a shipping rate of $12.99
- Orders 10lb-30lb will have a shipping rate of $14.99
- Unfortunately we cannot ship orders over 30lb. Please contact us on firstname.lastname@example.org for larger order options.
North America - Outside of Contiguous 48 United States (Alaska, Hawaii, Canada, and Mexico)
- Science Supplements will give best efforts to complete import/export customs forms for the shipping location. Science Supplements will not be responsible for any VAT, Duties, Taxes, Brokerage, or other Import Costs for delivery.
- Expedited shipping options are available at Check Out, and shipping rates will be calculated based upon shipment address and products purchased.
- Contact Us for additional options.
For orders outside of North America, contact us for shipping options.
REFUNDS AND RETURNS
In accordance with the Consumer Protection (Distance Selling) Regulations 2000 (and amendments) you are entitled to cancel an order and receive a full refund, including the minimum possible costs of postage (for us shipping the order to you), for any items you order, up to 14 calendar days after you receive the item from us.
This applies to unused items, even if you just change your mind and no longer want the item. The refund will include the minimum postage costs you chose or could have chosen when placing your order. You are responsible for the cost to return the item to us. You must notify us of your intention to cancel the order and you must return the item to us by recorded delivery at your expense and within 14 days of receipt. We will then refund your money within 14 days of receipt of a returned item. It is your duty to take all reasonable care of any items to be returned, including their packaging, up until the time we receive them back from you. Any damage will result in us being unable to refund part or all of the money you have paid. Do note that you cannot return perishable items for a refund.
This does not apply to returned items which you have started to use. To receive a refund you must notify us within the 14 day period starting when you received the order. The 14 working day limit to request a refund does not apply to any item which is faulty, unfit for purpose, or not as described at the time you placed the order. For all items returned after the 14 day period, you are asked to provide a written explanation of the reason for the return. Returned items in this circumstance may or may not be due a full refund, depending on the circumstances. (For example if you used an item for a while before it broke, you may have to bear some of the cost for the period of time you were able to use it.) In normal circumstances, the limit of our liability for compensation for orders which are delayed or do not arrive at all, will be the value of the order placed.
You will not be due for any additional compensation (for instance if you decided to take time off work to receive the order). Goods which arrive with minor damage will be replaced (or a credit provided) if there is a reasonable chance that they will be adversely affected by that damage. This can apply to part of an order only. If for instance an order contains multiple items and some are damaged, we will undertake to provide a credit for the damaged items only. If you would prefer not to accept the whole order then you can return it to us, but you will be responsible for the cost of that return.
MONEY BACK OFFER
Purchases must be made from www.sciencesupplements.com. This offer does not apply to purchases made via any other outlet. This offer excludes tub sizes larger than 12lb (5kg).
If after feeding at the published feeding rate and used every day until you have used all the product, you are not happy with the results, we will refund you the purchased price excluding any delivery charges, while stocks last, limited to one purchase per customer per household and limited to one address. To qualify, a Return Authorization Number (RAN) must be requested by emailing email@example.com or calling ---, the used and empty product must be sent back to us (tub and lid) by recorded delivery in a cardboard box, including your RAN, original receipt, original delivery note, and enclose a letter (confirming your name, RAN, address, telephone and email address) with why you are not happy with the results to:
Science Supplements Inc. ---
Qualifying refunds will be processed within 28 days.